A MESSAGE FROM SPEEDWELL SOUND THERAPY

I am so very excited to meet you and congratulate you on taking time out for yourself to reconnect and Ignite Your Inner Light. 

All of us need to take a step back, connect to our inner being and recharge! Wishing you an amazing start as you embark on this journey of self-discovery.  Speedwell Sound Therapy is proud to be with you every step of the way. Stimulate your mind with some exciting activities to reconnect and revive yourself - stay involved and enjoy the process! 

Ready to make the most out of this transformative retreat? Read up on the Terms and Conditions, which are designed to provide a safe and welcoming environment for everyone.

Don’t miss out on this unique opportunity to relax, connect and grow with like-minded individuals! Use these Terms and Conditions as your guide so that you can get the most out of your experience. 

Doing this will help ensure that your retreat is an unforgettable experience. So what are you waiting for? Join us now!   Angela xx

INTRODUCTION

1.1 These Terms and Conditions govern the provision of the Retreat by Speedwell Sound Therapy  we and you, the purchaser of the Retreat accept them when you book and pay your non refundable deposit and thereafter you balance payment for your place on the retreat. 

1.2 These Terms, along with our Privacy Notice which can be found at https://www.speedwellsoundtherapy.com and set out the entire agreement between us solely in relation to the Retreat and all Services provided. 

2. The Retreat 

2.1  All The Retreat details can be found on the website https://www.speedwellsoundtherapy.com 

2.2 The cost (Fee) for attending the Retreat is as set out on the website https://www.speedwellsoundtherapy.com and is payable in accordance with these Terms. 

3. SECURING YOUR RETREAT PLACE 

3.1 To secure your place as a  Guest you must notify by Email to angela@speedwellsoundtherapy.com that you wish to register. 

3.2  Angela will then make initial contact by phone to discuss any specific needs , and any payment plan you may wish to discuss, and that you are 100% happy to go ahead.  When happy to proceed you will then be given account details to pay a £90 deposit to secure your place. 

3.3  When your deposit is received by us, you will receive an Email of your booking confirming you are then accepted as a Guest and our legally binding Terms and Conditions agreement will begin. 

4. THE SERVICES

4.1 Our services at the Retreat are set out on the website 

https://www.speedwellsoundtherapy.com.  All services will be carried out diligently and with best practice standards followed.

4.2 Should you have any special dietary requirements then it shall be your responsibility to make such requirements known to us during the initial contact with us and inform us of any changes that occur thereafter leading up to the start of the Retreat date. 

4.3 During the Retreat other facilitators, caterers, third parties are called to support our delivery of the Services at the Retreat. 

4.4 There are occasions when amendments, changes, cancellations to the Services are necessary. We reserve the right to make these decisions to any part of the Services as is reasonably required. We shall not be liable for any reasonable changes that are made to the Retreat and the Services delivered as part of the Retreat. Any changes that do not need to be canceled will be replaced as near to the original Service or enhanced. 

5. YOUR PROMISES TO US 

5.1 You are responsible for any decisions concerning your health, education, personal and home life, business and career, whilst in attendance at the Retreat. We are not liable should any consequence arise from you not being able to make said decisions. Should you need to come out of a session to do so, just make it known to us, you are free to leave a session at any time to do so. It is your responsibility to ensure you are not restricted in making any decisions that concern the above.

5.2 Services at the Retreat are not a substitute for 121 Therapy or Counseling You accept and understand this to be the case. You should inform any current medical professional that you are receiving current treatment from ,of your intention to attend the Retreat and the existence of these Terms and Conditions and also to inform us if appropriate and relevant. 

5.3 Where the Services include any fitness related classes or activities, it is your responsibility to ensure that you are fit and well enough before attempting to engage or participate. That you have appropriate footwear and clothing to carry out the activity. If you have any concerns regarding your ability to safely use any of the Services offered as part of the Retreat then you agree to inform us and seek appropriate medical or other relevant professional advice before undertaking that activity or Service. 

5.4 CONTRAINDICATIONS

5.4.1You understand that you are partaking in Services that require you to engage in a reflection process, and that some of the Services also involve the use of therapeutic instruments which produce frequencies which can result in a deep state of consciousness. As such You understand that the British Academy of Sound Therapy set down a set of Contraindications in relation to Sound Therapy workshops that you must read and disclose to us if any apply. 

5.4.2 Not all bar you from attending, each case is on its own merit but your facilitator needs to know in order to ensure safe practice for you. 

5.4.3  BAST Sound Therapy Contraindications and awarenesses

1. If female, are you less than 3 months’ pregnant?

2. Do you have, or have you had, frequency triggered epilepsy or any seizures which you believe are sound triggered? 

3. Are you currently being treated for, or do you currently have, clinical depression, bipolar disorder, schizophrenia, dis-associative disorders, paranoid schizophrenia or any other serious mental health condition? 

4. Have you had a diagnosis of PTSD (or feel you have PTSD). 

5. Have you recently had surgery or any medical procedure? Are there any complications or pain with this? 

6. Are you prone to anaphylaxis or require any life-saving medication to be administered? Do you need to carry an Epi-pen, for example? ( letter of consent to administer required) 

7. Do you have any serious medical condition or general special need (but are not considered a ‘vulnerable person’) I should know about beforehand?( letter of consent to administer required) 

8. Are they comfortable lying on the floor? You may prefer to be treated in a chair. 

9. Do you have metal implants in your body, such as pins or joints? 10.Are you under 18 years of age or considered to be a vulnerable adult? 

If “No” to the above, then you are fine to attend the session . 

5.5 You accept that you understand and are appraised fully with the contraindications. You accept that you are responsible for disclosing any that may concern you and any that are disclosed have been discussed with your facilitator in the initial contact.

5.6 You accept that you are responsible for your own health and well-being and you agree that should you have any concerns concerning your health, diet, medication or any medical conditions that you will seek the advice of your qualified medical practitioner prior to attending the Retreat. 

5.7 During the course of the Retreat should you become unwell, you accept that we reserve the right to temporarily exclude you from the Retreat where we have concerns as to your suitability to safely participate and engage with any aspect of the Services or the Retreat. In discussion with you, we will determine whether you will continue with the Retreat or be asked to leave. Should the decision be made for you to leave the Retreat then our arrangement will terminate and no refund will be provided. 

5.8 You agree to act in a safe and sensible manner at all times during the Retreat and to comply with any guidance or rules of attendance that are provided by us or the Retreat venue, including but not limited to Health and Safety policies and procedures.

5.9 You agree and understand that the Retreat can only be canceled or terminated in accordance with the relevant provisions contained within these Terms. This Agreement is personal to you and cannot be assigned or transferred to anyone else without our express consent in writing. 

6.0 TRAVELLING/ IMMUNISATIONS/ HEALTH CERTIFICATES 

6.1 You accept it is your responsibility for ensuring that you obtain all relevant licenses, certificates, travel visas, check all requirements regarding immunisation and health requirements/ certificates and that you are fit to travel. That you comply with any legal requirements to travel to the Retreat, to enable you to travel to and participate in the Retreat. 

7.0 INSURANCE

7.1 You accept that it is your responsibility to have adequate insurance whilst traveling, the unexpected can always happen and if you need to cancel your visit to us, you could lose your deposit or even the full cost of the retreat as set out in these Terms. Therefore it is strongly advised for all our guests to arrange Personal Accident and Travel/ Cancellation Insurance when booking onto one of these retreats and recommend that you take time to research a company that suits you personally. 

8. ENGAGING WITH RETREAT GUESTS 

8.1 A retreat is intended to be a safe space for participants and so we ask that you conduct yourself in a responsible manner during your stay. We reserve the right to ask you to leave the retreat if your behaviour is disruptive, offensive, to other participants or staff. If you are asked to leave or withdraw yourself from the retreat at any time no part of the retreat fee shall be refunded. 

8.2  If on the other hand you are the receiver of any inappropriate behaviour or comments from any other Guest during the Retreat then please inform us in order that we can take action accordingly. 

9. THE RETREAT VENUE 

9.1 Smoking is not allowed in the Retreat location or garden grounds , however there are available areas just outside the grounds. 

9.2 You will be personally responsible for any damage caused to the Retreat venue or the grounds at the Retreat Location and The Red Inn Dining room as a result of your behaviour either direct or indirect, recklessness or by omission. 

10. BOOKING AND PAYMENT 

10.1 The Fee for attending the Retreat is detailed on the website https://www.speedwellsoundtherapy.com.

10.2 The Fee includes the Services as set out on the website 

https://www.speedwellsoundtherapy.com Anything not listed as Services will attract a separate, additional fee. 

10.3 You will be responsible for your own costs and expenses of traveling to and from the Retreat, including travel or cancellation insurance

10.4 All purchases of the Retreat require payment of a reservation fee of £100. The reservation fee is required to reserve and hold your space on the Retreat. The reservation fee is non-refundable as we have to secure your place at the retreat location and this is non refundable to us to pass back to you, save where we are unable to or fail to deliver the Retreat due to our own failure or default. 

10.5 Full payment of the Fee must be fully paid no later than 6 weeks before the Retreat start date, namely 1st September 2023. In the event you fail to make payment of the Fee in full by the date set out above, then your Retreat booking will be canceled and all monies paid to us to date will be forfeited unless the space is resold and only the value received from the  replacement Guest  will be the only monies refunded your non refundable deposit and any admin fees incurred. 

10.6 You are aware that you will be provided with 2 breakfasts, cakes and herbal teas during the Retreat. You will be provided with 2 x 2 course lunches and one hot drink , 2 x 2 Course dinners and one hot drink, The above meals and drinks are included in the Retreat Fee, however should you wish to purchase any additional food, coffees, soft drinks, alcohol, outside of what is offered as part of your package, then you accept that it is your responsibility to ensure you have funds to pay for these additional costs at the time. 

10.7 If it is  agreed to accept payment by installments then you agree to provide payment of the installments in accordance with the installment plan agreed at the time of booking. Each installment that is received shall be credited to the outstanding amount of the Fee owed by you until payment of the Fee is received in full. All Terms and Conditions apply in relation to cancellation of your space should funds be received in installments.

11. REFUNDS 

11.1 Refunds will apply to your purchase of the Retreat as follows: 

11.2  If you purchase as a consumer and cancel within the 14-day cancellation period as set out in clause 13.2 below; or 

11.3 If we have to cancel the Retreat as set out in clause 14 below. 

11.4 If you provide us with notice of cancellation in accordance with clause 13.4 below. 

11.5 Given our clear refund policy, no chargeback claims will be accepted. You must contact us first if you pursue a chargeback claim as this may incur charges, costs or fees imposed on us by your bank or ours. If you breach this agreement and proceed down the Chargeback route then we may make a claim for any costs incurred. 

12. COMPLAINTS OR CONCERNS 

12.1 You agree to notify us in person or Email If you are not happy in any way with any aspect of the Services, or Retreat Location, as soon as possible and allow us sufficient time to address your concerns to a satisfactory outcome before you take any further action. 

13. AMENDMENTS,  CANCELLATIONS, REFUNDS

13.1 Once you have been accepted onto the Retreat, and paid your deposit or full payment, save for the circumstances set out in clauses 13.2 and 13.4 below, the booking can only be amended with approval. 

13.2  A 14 day right to cancellation period begins from the date you receive the booking confirmation. Should you cancel within the 14 day period you shall receive a full refund of all monies paid.You should notify us in writing by email to angela@speedwellsoundtherapy.com

13.3 Upon receipt of your notice of cancellation you will be required to send details of a nominated bank account for monies to be transferred back to you. 

13.4 In the event you wish to cancel your booking after the 14-day cancellation period has expired then you must notify us by email at angela@speedwellsoundtherapy.com as soon as possible. If you provide notice after the 14 days cancellation notice is required and on or before 1st September 2024,  approximately 4 weeks before the Retreat start date, then you shall be entitled to a 50% refund of any Fees paid, less the non refundable deposit fee. 

13.5  Any new registrations after 1st September 2024 and up to the start date of retreat will incur a charge of the full price of the Retreat fees up front. These fees  are non refundable.

13.6 In the instance full fees have been established and received by us and you have to make a cancellation after 1st September 2024 and up to the start date of the retreat no refunds will be offered as the Retreat center will have been paid for and other resources and services involved in this retreat , therefore these costs are non refundable to us to be able to return to you.  

13.7 In the event you have to cancel your space at any time, you can nominate another person in your place. The transferee will need to be accepted via the same application process and once accepted onto the Retreat, the transferee is bound by the sameTerms and Conditions as the original Guest. 

13.8 We will always endeavor to re- sell your place and assist in some financial recuperation for you should the space be resold before the start date of the retreat  , less your non refundable deposit and any admin charges incurred.  

13.9 In all eventualities above it is your responsibility, and you are encouraged to take out your own insurance to cover any loss of deposits, fees and costs incurred from cancellation. 

14. RETREAT CANCELLATION BY US 

14.1 We reserve the right to cancel your booking by providing notice to you in writing by email if you breach any provision of these Terms which is incapable of being remedied; or

14.2 For any reason the Retreat Location becomes unavailable or the Retreat is unable to go ahead due to any other reason outside of our control as set out in clause 13 or due to government advice, Covid-19, or other virus related rules, regulations or requirements. In such circumstances we shall use our best endeavors to source alternative accommodation and and/or arrange a suitable alternative date. Where this is not possible then we shall cancel the Retreat and you will be entitled to a refund of the Retreat Fee paid as at the date of cancellation. 

14.3 If we are caused to make changes to the Retreat venue, the Retreat Location or the date of the Retreat due to any circumstances beyond our control and you are unable to attend the amended date or location then you shall be entitled to cancel your booking but no refund will be provided. Any decision to allow a transfer of your Retreat reservation to another person will be at our absolute discretion 

14.4 Upon termination or cancellation of this Agreement for any reason any sums owing to us under the terms of this Agreement shall become immediately due and payable. 

15. CONFIDENTIALITY

15.1 It is important to us that everyone attending a retreat feels safe and secure to share personal and confidential information, whether expressed to be confidential or not. 

15.2 It is agreed that we and you will not communicate or disclose any information shared to or by others, or use it for any purpose without your consent. 

15.3 Clause 15.1 and 15.2 removes us from these obligations where it is ordered by a court order, required for legal proceedings, prospective or not to allow us to obtain legal advice (whether or not in connection with this Agreement), or you disclose a risk to yourselves or another. 

16. INTELLECTUAL AND DATA PROTECTION

16.1  Personal data in these Terms means any information which is capable of identifying another individual, as further defined within the Data Protection Legislation which includes the Data Protection Act 2018, the UK GDPR and the EU GDPR. 

16.2  Any personal data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation, as set out above. We shall only process your personal data to the extent reasonably required to enable proper delivery of the Retreat and Services, and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Retreat and Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy policy at 

https://www.speedwellsoundtherapy.com 

16.3 The provisions above shall continue in force notwithstanding termination for any reason. 

17. EVENTS OUT OF OUR CONTROL 

17.1 Should the Retreat delivery be delayed as a result of events out of our control then we will need to postpone temporarily for a reasonable time to establish the nature of the delay and allow the Event to rectify. You will be notified immediately and informed of what we are doing to rectify the situation and an estimated time for delivery to commence if that is practical. Under these circumstances we will not be liable for any loss or damage suffered by you as a result of the Event. 

17.2 Events can include, but are not limited to an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lock down, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services or any other circumstances beyond our control.

17.3 If the Event continues for longer than 12 months then either one of us shall be entitled to terminate this Agreement by providing 14 days’ notice in writing. We will not be liable for any loss or damage suffered by you as a result of any delay caused by an Event and any refunds will be considered at our discretion and dependent on what can be recouped from the Retreat center. 

18. LIABILITY 

18.1 We act as organiser and facilitator and host of the Retreat only. We accept no liability in relation to acts or omissions which are caused by or are the result of the Retreat Location including but not limited to cancellation, damage to or loss of personal items occurring during the Retreat. 

18.2 By purchasing access to the Retreat as a Guest you acknowledge and agree that: 

18.3 the Retreat is a group experience and any information, support and guidance provided will not be personal to you and should not be taken or relied upon as advice, guidance or information personal to you; and 

18.4 you have not relied on any statement, promise, warranty or representation made or given by or on our behalf. 

18.5 We have made every effort to accurately represent the Retreat and the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation and we make no guarantee, representation or warranty with respect to the Services provided or with respect to any results that will be achieved as a result of attending the Retreat. 

18.6 We shall not be liable (whether caused by us, our agents, employees or otherwise) to you for: 

18.6.1 any indirect, consequential or special damages, losses or costs; 

18.6.2 any failure to deliver the retreat or any Services where we are prevented due to an Event or another reason beyond our reasonable control; or

18.6.3  We warrant that the Services are of satisfactory quality and reasonably fit for the purposes in which they are intended to be used. 

18.6.4 Our total liability to you (whether in contract, tort (including negligence), restitution, for breach of statutory duty or misrepresentation or otherwise) shall be limited to the total Fee including Value Added Tax payable or paid by you at the time loss is sustained. 

18.6.5 Nothing in these Terms seeks to excuse or limit your legal rights as a consumer, where applicable. For further information concerning your legal rights please contact your local Citizens Advice Bureau. 

18.6.6 You agree to indemnify us and hold us harmless for any action taken against us due to your violation or disregard of and of these Terms and/or your participation in any way in the Retreat. 

18.7 During the term of this Agreement, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or clients, or its or their reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity to us, our agents, employees, contractors, or clients. 

18.8 In the event a dispute arises in connection with this Agreement and the provision of the Retreat which is incapable of being resolved by mutual consent then the Parties agree to submit the matter for mediation by a CEDR accredited

mediator. In the event a resolution is still not possible 30 days following mediation then legal action may be commenced. 

19 . CONTACT WITH US 

19.1 The Retreat will be delivered by Speedwell Sound Therapy. If you want to contact us you can email us at angela@speedwellsoundtherapy.com 

19.2 Where these Terms refer to the provision of notice, this must be provided to us in writing by email to angela@speedwellsoundtherapy.com. All emails will be deemed served 48 hours after sending. 

19.3 All contact between us will be via email, then an initial  call then back to Email. We will contact you using the email address which you provide at the time of booking and it shall be your responsibility to notify us if this changes. This condition does not affect your statutory rights. 

20. GENERAL 

20.1 In the event any provision of these Terms is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable. 

20.2 All titles and headings used within these Terms are for reference purposes only. 

20.3 We shall be entitled to transfer any of our rights and obligations under these Terms at any time, without notice to you. 

20.4 No failure or delay by either one of us in exercising any of our respective rights under these Terms shall be deemed to be a waiver of that right, and no waiver by either one of us of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision 

20.5 These Terms and any dispute or claim arising out of them (including non-contractual disputes of claims) shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim. 

20.6 Where we deem it necessary to vary or modify these Terms (other than the Retreat Fee) then we shall notify you of any changes and your continued use of the Services shall be taken as your acceptance of any changes.